CeMAT 2020, 20 - 24 April
Visitor Service

Services at the Show

We provide the ideal infrastructure and a whole range of on-site services to make your visit to the Hannover fairgrounds as agreeable and successful as possible.

Handicapped-accessible facilities

Anyone with impaired mobility is welcome to make use of chauffeured vehicles to get around the grounds free of charge. To do so, please get in touch with the person named in the right-hand column.

Please note that restrooms are only available in halls that are open for the exhibition in progress. If you have any questions or require assistance, you can always go to any in-hall EBi visitor info terminal or counter.

Services for mobility-impaired persons arriving by plane

We offer a full-service package for handicapped or mobility-impaired persons arriving by plane, covering baggage transport, check-in formalities and even wheelchair service for boarding aircraft. Each of the services in the package can also be booked individually. For booking, please contact our partners at B.F.M. Incoming and Traveller Service GmbH.


Our on-site restaurants and bistros offer something for everyone – choose from elegant to rustic, from exclusive dining to a quick snack on the go.


For groups of 15 persons or more, advance recommendations are recommended.

Restaurant finder

Take advantage of our restaurant Finder to get details on opening hours, telephone numbers, etc.

Visitor Information System (EBI)

Service, servizio, serviço – you can count on us for top service in lots of languages! We’re here to make your time at the show as pleasant and rewarding as possible, with well-structured information and extensive on-site service. Are you an exhibitor and suddenly need extra flyers and posters? Are you looking for an exclusive restaurant so that you and your colleagues or business partners can relax in the evening after a busy day? Are you a visitor and are looking for a specific exhibitor or a certain product? Our experienced staff is here to help you at any of a great many info counters located in the halls and at the main entrances.

In need of IT accessories, postage stamps or a train ticket for your return trip? Just head to our Wi-Fi Support/Internet Lounge.

Free WiFi

WLAN HotSpots
Hot Spots

Free WiFi is available in all event halls, entrance areas and various areas of the open-air site with the SSID "MESSEfreewifi". Type any address into your browser and you will be redirected to the Deutsche Messe website. Then enter the 14-digit code that all exhibitors and visitors receive with their ticket and start surfing!

Free WiFi is available free of charge for 180 minutes a day. The bandwidth is up to 2 Mbit/s (2.4 GHz frequency range).

Please note that performance may be affected by interference and the large number of users accessing the network. If this is the case, hotspots (5 GHz frequency range) are available in a variety of locations on site, including all entrance areas and at various snack bars and bistros. To access the hotspot over WiFi, use the SSID "MESSEhotspot".

If you are experiencing any problems, our Media Shop will be glad to assist you. Just call the hotline at +49 511 89-38992 or stop by our office (ask for the location at the EBi counter).

General Safety Rules

Learn about the general safety rules in case of emergency
or download the PDF here .


Contact us