Buying behaviour is becoming more and more like B2C business
Just one thing counts to Toyota Material Handling’s customers: operations must be kept moving. This is because they have to achieve more goods handling in less time. Maintenance or repairs disrupt goods handling and reduce productivity. Service providers have to react to this quickly, offering a flexible solution in the event of a problem, or implementing maintenance when it will cause the least disruption.
This means: the customer can concentrate his resources on his core business.
"Among other things, this requires detailed analysis of vehicle data.Thanks to telemetry, we have the communicative infrastructure to collect equipment-specific data."
Preparing this for the customer in such a way that they can shape their operational flows reliably and smoothly is a current challenge, he says. Alongside more transparency in the areas of security, driver performance, maintenance, repair and energy management, users receive data regarding improvement of utilisation of truck capacity. "In future vehicle fleets will be able to be adapted to meet transport requirements on the basis of collected data by means of flexible rental options – known as 'smart rental' – or compared and optimised by means of location comparisons using 'smart benchmarking'," says Jonsson. "In a nutshell, it’s all about optimising use of the truck."
He believes that changing buying behaviour among customers represents a challenge in terms of spare parts logistics and procurement: the transfer of sale to online shops means that the purchase of replacement parts is increasingly taking on the traits of B2C buying behaviour. This is because more transparency in terms of the quality and price of parts is leading to better-informed customers.